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los angeles county
journey mapping | information design
the ask
Help the Department of Violence Prevention map out the process of obtaining a domestic violence restraining order so that they can better understand the barriers in their way and communicate their needs.
We were a team of two strategists, myself and our client's partners (domestic violence experts, survivors and community leaders) who helped us understand the process and barriers of obtaining a restraining order.
Together we mapped out the current system and envisioned a future that can better support survivors.
christian anibarro
director of organization design, intentional futures
“Isabela was instrumental from the start—asking the right questions, helping our team and our client frame our approach to scoping, bringing out new ways of thinking for our participants and of course helping us tell the story through visual design. Isabela transcended the traditional designer role and stepped into a strategist role to move us forward at every step.”
andrea welsing
Director, la Office of Violence Prevention
“System mapping has taken a complicated process, fraught with barriers and challenges, and provided a visual map to make this information easier to understand as well as lighting a path forward. I feel the process itself and the accompanying assets have already started us on a pathway to improve the systems involved in issuing a restraining order.
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